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Bicycle Rental Operation Guide

1. Introduction

Welcome to our bicycle rental service! We provide high-quality mountain bikes for tourists and adventurers eager to explore the beautiful landscapes of Mongolia. This guide will help you understand our rental process, safety protocols, and usage guidelines to ensure you have a safe and enjoyable experience.

2. Booking and Payment

  • Reservation: Bikes can be reserved online, by phone, or in person at our rental office. Advanced reservations are recommended to ensure bike availability.

  • Rates: Our rental rates start at USD 20 per day. We offer special discounts for extended rentals and group bookings. Please check our website or contact our office for the latest pricing and promotional offers.

  • Payment: Acceptable payment methods include cash, credit cards, and bank transfers. Full payment is required at the time of booking—the deposit is required to be at least USD 300 per bike.

  • Cancellation Policy: Cancellations made more than 5 business days in advance will receive a full refund. Cancellations made within 5 business days will incur a 50% charge.

3. Pickup and Return

  • Pickup: Bikes can be picked up from our Cycling Gobi Bike Shop | Trek Bikes Mongolia during business hours. Please bring a valid passport and your booking confirmation. Our staff will assist you with bike fitting and provide any necessary equipment.

  • Return: Bikes must be returned to the same location by the agreed return time. Late returns will incur additional fees. A 20% increase in the rental tariff applies for late returns.

  • Inspection: Upon return, the bike will be inspected for any damages. Any issues must be reported immediately, and damages may result in additional charges.

4. Safety and Use

  • Safety Gear: Helmets are mandatory and provided with each rental. 

  • Inspection: Perform a basic safety check before each ride. Ensure brakes, tire pressure, and chain condition are in good working order.

  • Riding Conditions: Avoid riding in extreme weather or unsafe trail conditions. Always follow local traffic laws and regulations.

  • Prohibited Activities: Do not use the bike for racing, stunts, or any purpose other than leisure travel. The bike should only be used on designated trails and paths.

5. Responsibilities

  • Renter: You are responsible for the bike during the rental period. This includes maintaining its condition and reporting any issues immediately.

  • Damages: Any damages incurred during the rental period will be assessed and charged accordingly. Penalty fees, additional payments, service fees, payments for damages or spare parts, compensations, and checkup fees may be deducted from the deposit amount.

  • Prohibited Activities: It is prohibited to use the bike outside of its intended purpose. The rental bike must not be pledged, leased, sold, or bestowed to a third party.

6. Liability and Insurance

  • Liability: Renters are responsible for any injuries or damages caused by their use of the bike. This includes compliance with traffic rules, safety, and sanitation procedures.

  • Insurance: The rental fee doesn't include any insurance coverage. 

7. Emergency Contacts

In case of any emergency or breakdown, please contact our support team immediately. We provide 24/7 assistance to ensure your safety and convenience.

8. Additional Services

  • Guided Tours: We offer guided mountain biking tours for various skill levels. Please inquire about our tour schedules and pricing.

  • Bike Accessories: Additional accessories, such as panniers, lights, and GPS devices, are available for rent.

  • Repair Services: In the event of a mechanical issue, we offer repair services at our bike shop.

9. Terms and Conditions

  • Security Deposit: A security deposit is required for all rentals. This deposit is non-interest-bearing and non-refundable. It covers potential damages, late returns, and any additional fees incurred during the rental period.

  • Payment Penalties: If payments are not made on time, a fee of 3% shall be paid for each delinquent day.

  • Cancellation and Refunds: Cancellation of the approved itinerary more than 5 business days in advance shall result in a full refund. If such notice is delivered in less than 5 business days, 50% of the overall payment shall be deducted.

10. Conclusion

Thank you for choosing our bicycle rental service. We hope you have an exciting and memorable adventure. Ride safe, respect nature, and enjoy the beauty of Mongolia's stunning landscapes!

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